Update 11:00am – 8th March 2012
We understand that by early evening yesterday, BT Fraud Dept and OFCOM had made a breakthrough in tracking down the source of the nuisance phone calls. They did not confirm any more details than this. We’re hoping we will hear today that the perpetrator has been found and stopped.
We are one of a number of companies that has been targeted and we understand that one of the companies targeted has been interviewed on local radio. We also understand a journalist who received a nuisance call is researching and writing an article on the growing problem of spoofing.
Please be assured, we continue to assist where possible, to try to resolve the situation.
IMPORTANT NOTICE update
15:00hrs - 7th March 2012
We have now been in contact with OFCOM & the Information Commissioners Office. We urge you to do the same please.
We have also filed a report with the Action Fraud Team a branch of the Police.
Please do not think we are being complacent in asking you to contact your service providers to report the problem, the reason we ask you to do this is because none of these calls are going through our system at any point and therefore it is very difficult for us to trace them. However they are coming through your system to you via either BT, Virgin etc. If enough people get onto these big providers they will be able to trace the calls and hopefully put a stop to it.
We continue to do everything in our power to try and rectify the situation.
IMPORTANT NOTICE update
10:00hrs - 7th March 2012
We have received the following response from one of our Telco providers with regards to our telephone number being used to call people:
"We are aware of this issue as we are also receiving a number of calls from unhappy people who are complaining about various numbers from the 0121 314 xxxx range and have received calls during the early hours of the morning.
As the CLI is being spoofed it makes it difficult to trace where the call originates, but the person receiving the calls network (BT or other provider) should be able to find which network those calls originated from and then they can make a complaint to that network about these calls."
So, rather than use 1471, (which will connect you to the real 'owner' of the number) speak to your telecoms provider to see if they can trace the origin of the spoofed call, this may then be a quicker way of shutting the perpetrators down.”
We are extremely sorry for any inconvenience. Please be assured we are doing everything we can to resolve the situation.
17:00hrs – 6 March 2012
We are aware that a number of people are complaining about our phone number calling them. This is not us doing this.
We are a victim of what is called Caller ID spoofing. This is the practice of causing the telephone network to display a number on the recipient's caller ID display that is not that of the actual originating station.
We assure you that this is not our doing and that we are doing everything we can to rectify the problem.
We sincerely apologise for any inconvenience caused.
Bridgehouse Partners LLP